Regulations

Regulations

Terms and conditions of the online store BIBLIA AUDIO

The owner of the Audio Bible website available at: https://bibliaaudio.pl/sklep is OSORNO MEDIA sp. z o.o., NIP: 1182192536, REGON: 383076414, Zdrojowa Street 109, 02-927 Warsaw, share capital: PLN 9,950.00, e-mail: [email protected] hereinafter referred to as: Service Provider.

Glossary:

Guest: a User of the Website who is not registered and does not have an Account on the Website, who is a natural person with full or limited legal capacity, or who is a legal person or an organizational unit without legal personality, but with legal capacity, making a purchase on the Website;

Customer: User of the Website registered and having his/her Account on the Website or having the status of a Guest, being a natural person with full or limited legal capacity or being a legal person or an organizational unit without legal personality but with legal capacity, making a purchase on the Website;

Konsument: Klient będący osobą fizyczną, dokonujący zakupu w Serwisie w zakresie niezwiązanym bezpośrednio z jego działalnością gospodarczą lub zawodową zgodnie z art. 22¹ ustawy z 23 kwietnia 1964 r. Kodeks cywilny (tekst jednolity z 10 maja 2018, Dz.U. z 2018, poz. 1025 z późniejszymi zmianami) (dalej „Kodeks Cywilny”);

Account: A collection of information stored on the Site and in the Service Provider's data communications system concerning a given Site User and the orders placed and purchases made by that User, available after registration on the Site;

Products: products offered by the Service Provider for purchase through the Site, including audiobooks, i.e. audio recordings available on an audio disc or on another electronic file carrier, such as a flash drive (each separately referred to as a "Product"), or in the form of an electronic file in mp3 format as a downloadable file;

Service: the Audio Bible online store available at https://bibliaaudio.pl/sklep. In the legal sense, it is a service provided electronically that allows you to view content, conclude distance sales agreements and make payments for purchased Products;

Service User: any person using the Service, including registering with the Service or purchasing products offered on the Service.

§ 1 General provisions

(1) These Regulations set out the rights and obligations of the Service Provider and the Site User, including the Client, and in particular the rules of using the Site, placing orders, delivery of ordered Products, waiting for the Product, payment of the sale price of the Products and the Client's rights to withdraw from the contract, cancel the order, as well as the rules of filing and processing of complaints.

(2) The object of the Service Provider's activities carried out through the Website is to make the Service Provider's offer available to the Website User and to enable the User to purchase Products offered by the Service Provider through the Website, including: storing, listening to and downloading ordered multimedia content in digital form.

(3) In order to use the Service it is necessary to:

a) meeting the minimum technical conditions, i.e. having a terminal device with access to the Internet and a web browser such as Mozilla FireFox, Internet Explorer, Opera, Safari, Google Chrome;

(b) having an active electronic mail (e-mail) account.

(4) The Service Provider shall make every effort to ensure that services on the Site are provided uninterruptedly, but shall not be liable for interruptions in its operation due to any cause.

5. W zakresie usług świadczonych drogą elektroniczną niniejszy Regulamin jest regulaminem w rozumieniu art. 8 ustawy z dnia 18 lipca 2002 r. o świadczeniu usług drogą elektroniczną (tekst jednolity z dnia 9 czerwca 2017 r., Dz.U. z 2017 r., poz. 1219 z późniejszymi zmianami).

(6) The prices of the Products on the Site are given in Polish zloty and include VAT. Data and information contained in the pages of the Site, in particular descriptions of Products and their prices, are commercial information, but are not offers within the meaning of the Civil Code. The offer is made by the Customer using the order form and in the manner specified in further provisions of the Terms and Conditions.

§ 2 Protection of personal data of the Service User

The Service User's personal data is subject to legal protection. Detailed rules specifying what personal data of the Site User is processed by the Service Provider and how, as well as what rights the User has with respect to the protection of his/her personal data, as well as rules regarding cookies and profiling, are set forth in the Privacy Policy of the BIBLIAAUDIO Online Store, which is available at the following address:

PRIVACY POLICY.

§ 3 Rules of using the Service

1. the User of the Service shall be entitled to use the Service only for its intended purpose and in accordance with these Regulations.

(2) A User of the Service may browse the pages of the Service without registration and without logging in, as well as purchase Products as a Guest.

(3) Placing an order for a Product can be done by a User of the Site in two ways, i.e. after registering on the Site and providing the necessary data, in accordance with the provisions of § 4 Registration, and then logging on to the Site, or, as a Guest, i.e. without registering and logging on to the Site.

4. the User of the Website is obliged to refrain from any actions that could affect the proper functioning of the Website, including but not limited to refraining from interfering with the content of the Website and its technical elements. It is also prohibited to use the Website, its name and other elements for commercial, advertising, promotional purposes, etc. The name of the Website, its elements, in particular the logo, concept, content, graphics are subject to legal protection and are the exclusive property of the Service Provider.

5. the User of the Service undertakes not to post on the Service content of an unlawful nature, inconsistent with good morals, violating the rights or personal interests of third parties.

6. Użytkownik jest zobowiązany do przestrzegania przepisów prawa przy korzystaniu z Serwisu, w szczególności przepisów Kodeksu Cywilnego oraz ustawy z dnia 4 lutego 1994 r. o prawie autorskim i prawach pokrewnych (tekst jednolity z dnia 9 maja 2018 r., Dz.U. z 2018 r., poz. 1191 z późniejszymi zmianami (dalej „Prawo Autorskie”)).

§ 4 Registration

1 Registration on the Service is voluntary and free of charge.

(2) In order to register, the Service User must fill out a registration form, providing his/her name, e-mail address, and assign himself/herself an access password. The Service User is obliged to provide true data. Acceptance of the Terms and Conditions of the Service and the Privacy Policy, after thorough familiarization with them, is necessary to create an Account on the Service.

(3) After selecting the box with the description "Create an account", the User will receive an e-mail message to the e-mail address provided by him with a link to confirm the e-mail address provided.

(4) If any of the data provided in the registration form becomes outdated, the Service User should immediately update it using the forms available in the relevant tab of the Account.

(5) The User gains access to the Account after entering in the login form a correct login (e-mail address) and password, provided during Registration on the Site.

6 The Account is non-transferable. In particular, the Service User is not entitled to sell the Account, give it for use or make it available in any other form to third parties. The Service User agrees to keep the Account password confidential. The Service Provider shall not be liable in any way for orders placed for the Service User by means of an Account that was logged in using the correct login and password.

(7) By registering the User on the Site, an agreement for the provision of services by electronic means is concluded between the Site User and the Service Provider. This agreement is concluded for an indefinite period of time. The parties have the right to terminate this Agreement at any time without notice. Termination of the Agreement may be effected by a statement of termination made electronically (e-mail) or in writing. Delivery of an electronic message shall be considered effective at the moment of transmission of the relevant electronic protocol to the other Party's e-mail address (in the case of the Site User - the address provided by him at registration or later updated, in the case of the Service Provider - the Service Provider's e-mail address indicated in the Terms and Conditions). Delivery of the letter shall be considered effective under general rules. The Service User may also terminate the contract by deleting the Account by selecting the "Delete Account" field, available in the Customer panel on the Site. In such a situation, the agreement is terminated as soon as the Service notes the Customer's request to delete the Account.

(8) Upon termination or expiration of the contract for the provision of electronic services, the Service Provider shall remove the Service User's Account from the Site.

(9) In the case of violations of the Rules and Regulations, the Service Provider is entitled to block the Account of the Service User. The Service User shall be notified of the blocking of the Account at the e-mail address registered during registration on the Site or later updated. Blocking of the Account in accordance with the provision of the preceding sentence shall mean termination of the agreement for provision of services by electronic means with the Service User with immediate effect. If the Service User's account is blocked, orders placed by the Service User that have not been completed shall be canceled. If payment for the order has already been made, the Service Provider shall refund the Service User the entire amount paid.

§ 5 Rules for placing and fulfilling orders

(1) With the help of the Site, agreements for the sale of Products presented by the Service Provider on the Site are concluded. These contracts are concluded at a distance, by electronic means. The buyer is the Client and the seller is the Service Provider. The Client is entitled to all the rights specified in the relevant laws on concluding distance contracts. If the Client is a consumer, he/she has all the rights set forth in the relevant consumer protection laws.

(2) The subject of sale may be any Product presented by the Service Provider on the Website, subject to its availability.

(3) The customer may place orders for products available on the Site 7 days a week, 24 hours a day (subject to the availability of the Site).

(4) The Customer may place an order in two ways, i.e. after registering on the Site and providing the necessary data, in accordance with the provisions of § 4 Registration, and then logging on to the Site, or, as a Guest, i.e. without registering and logging on to the Site. In both cases indicated above, in order to place an order for a Product, you must:

a) select the Product to be ordered;

b) select the "Add to cart" box located next to the Product in question;

(c) go to the shopping cart and select the "Order" box;

(d) fill in the appropriate order form, including (i) indication of the country to which the delivery is to take place and the postal code of the place of delivery, (ii) providing the e-mail address and telephone number, (iii) in the case of physical items, indicating the method of delivery or indicating that the Product will be picked up by the Client at the Service Provider's store located at 109 Zdrojowa Street, 02-927 Warsaw, (iv) choosing the form of payment, (v) entering the data of the recipient of the order and - in the case of physical items - the address to which the delivery of the Product is to take place, (vi) entering the data for the invoice, if different from the data for the delivery of the Product and if the Client is to be issued a VAT invoice, (vii) selecting the field "Order and pay" or "Order and pay on delivery", depending on the choice of the form of payment;

(e) if you choose to pay in advance, pay for your order using one of the available payment methods.

(5) After an order is placed, a confirmation of receipt of the order by the Service Provider will be sent to the Client's e-mail address indicated when placing the order. If it is possible to execute the order, an electronic message will be sent to the Client's e-mail address confirming that the order has been accepted for execution. Confirmation of order acceptance is a statement of the Service Provider's acceptance of the offer to conclude a contract of sale of the Product in question.

(6) If there are ambiguities regarding the submitted data, the Service Provider reserves the right to suspend the execution of the order. The Client will be informed of such situation without undue delay.

(7) If the Customer provides an incorrect or inaccurate address or other data necessary for the execution of the order or for contacting the Customer, the Service Provider shall not be liable for non-delivery or delay in delivery of the order item.

(8) The Service Provider shall have the right to limit the maximum number of Products covered by a single order of the Client. The right referred to in the preceding sentence shall be granted to the Service Provider also with respect to orders already placed.

(9) If the customer orders products from different product categories in one order, the order may be divided into parts.

(10) If the Product covered by the order is out of stock, the Service will send information to the Customer at the e-mail address provided by the Customer on whether and when the Product will be available. In such a situation, the Customer will decide whether to receive the Product at a later date or cancel the order.

(11) In the event that it is not possible to fulfill part of the order, the Service Provider may offer the Client:

(a) cancellation of the order in its entirety (if the Client chooses this option, the Service Provider is relieved of the obligation to fulfill the order);

b) cancellation of the order in the part in which the implementation is not possible within the prescribed period (if the Client chooses this option, the order will be implemented in part, but the Service Provider will be released from the obligation to implement it to the remaining extent);

c) splitting the order and setting a new completion date for that part of the order, the completion of which is not possible within the originally set deadline (if the Customer chooses this option, the dispatch of the products comprising the order will be made in several separate shipments, and the Customer will not incur additional costs associated with splitting the order into several shipments). The completion date will be agreed with the Customer individually. If the Client does not choose any of the above-mentioned methods of partial order fulfillment, the Service Provider will provide the Client with the Products as to which the order can be fulfilled on time. For the rest, the order will be canceled, of which the Client will be notified electronically.

(12) The Service Provider reserves the right to restrict delivery methods and forms of payment in relation to a Client who has failed to take delivery of a Product delivered to him/her on time at least once or who has been late in payment to the Service Provider at least once.

(13) The Client may make changes in the subject of the order, in the address for delivery, in the data for invoicing by submitting the appropriate instruction in the Client panel or by contacting the Service Provider. Such changes are allowed only until the order in question receives the status "completed".

§ 6 Forms of payment

1 The service allows the following forms of payment:

a) payment on delivery (pickup at the company's store: 109 Zdrojowa St., 02-927 Warsaw, or cash on delivery via a delivery company);

b) credit/payment card (via dotpay.pl, Przelewy24.pl);

(c) credit/payment card (via bluemedia.pl (Blue Media S.A.)):

-Visa;

- Visa Electron;

- MasterCard;

- MasterCard Electronic;

- Maestro;

d) online payments (via dotpay.pl (Dotpay S.A.), PayU.pl (PayU S.A.), PayPal.com (PayPal (Europe) S.à r.l. et Cie, S.C.A.), Przelewy24.pl or bluemedia.pl service (Blue Media S.A.); Blue Media S.A. is the entity providing online payment services;

e) ordinary transfer (prepayment).

(2) In the case of payment in any of the forms specified in points d - e above, the order is processed after the transfer is credited to the Service Provider's account, and in the case of payment by credit/debit card (points b - c above) - after positive authorization (crediting of the payment).

(3) If you choose payment on delivery, the deadline for collection is 7 days from the date of notification of the expectation of the goods for collection. If pickup is not made within this period, the unpaid order is canceled after the expiration of this period.

§ 7 Order lead time and delivery costs

(1) In the case of electronic files, the execution of the order is carried out by enabling the Service Provider to save a copy of the file that is the subject of the order (download) by the Client. Enabling the saving of the copy takes place immediately after the payment is credited. The Client has the right to save a copy any number of times, on different devices, but only for personal use, i.e. only for himself (1 person). Copying or dissemination of the work in a manner other than that described in the preceding sentence will constitute a violation of the law and will lead to liability for damages and possibly criminal liability.

(2) In the case of delivery of physical items, the deadline for shipment of the Product ordered by the Customer shall not exceed 2 working days from the moment of payment posting. Exceptions may be orders for Products currently unavailable or unusual. In this case, the term of delivery may be extended, the Customer will be immediately informed by phone or e-mail.

(3) If the Service Provider is unable to fulfill the order for reasons beyond its sphere of influence - i.e., for example, for reasons attributable to suppliers, carriers or due to force majeure events - it is entitled to withdraw from the contract with simultaneous refund of any payments made by the Client, but without further obligations (e.g., no obligation to pay any damages, no obligation to deliver replacement goods, etc.). Withdrawal is made by submitting, in electronic form, an appropriate statement to the Customer.

(4) The service provider shall have the right to suspend the execution or to cancel the order in case of non-receipt of complete data of the Client or in case of suspicion of their veracity.

(5) In case of non-collection of the shipment paid on delivery, the Client is obliged to reimburse the Service Provider for all costs associated with transportation and with the return of the shipment.

6 Delivery costs are listed on the Service's website. See DELIVERY COSTS.

§ 8 Intellectual property

(1) Products offered or made available through the Service may be subject to legal protection under the Copyright Law (in particular, audiobooks).

(2) The Customer shall have the right to use the acquired Product only in accordance with the terms of the law, including in particular the Copyright Law.

(3) The Customer is obliged not to transfer the Products he/she listens to or acquires through the Service to third parties, and also agrees not to duplicate the Product and not to distribute or use the Product, whether paid or unpaid, beyond the scope of permitted use of the work or otherwise inconsistent with the scope of the Customer's rights under the Copyright Law.

(4) If the Service Provider becomes aware of infringements of copyright and related rights to the Product acquired by the Client, the Service Provider may summon the Client to remedy the infringements at the Client's expense. If the Client fails to comply with the Service Provider's summons within 7 days from the date of the Client's receipt of the summons, the Service Provider may file claims against the Client for infringement of rights to the Product.

§ 9 Conditions for complaints

(1) The Service Provider shall be liable to the Customer (warranty) if the sold Product has a physical or legal defect, the physical defect being the non-conformity of the delivered products with the sales contract.

(2) A consumer who purchases a product has the right to make a complaint in accordance with the rules on warranty in the Civil Code.

(3) The necessary condition for the Service Provider to consider the complaint is to deliver the advertised Product to the Service Provider's correspondence address: Zdrojowa 109 Street, 02-927 Warsaw, together with proof of purchase and a description of the Product's non-conformity with the sales contract (description of the defect) found by the Client.

(4) The Service Provider shall, within 14 (fourteen) calendar days, respond to the Client's complaint and notify the Client on how to proceed.

(5) If the complaint is considered in favor of the Client, the Service Provider will immediately replace the defective Product with a defect-free one or remove the defect. If it is not possible to replace the Product or remove the defect of the Product, the Client will be entitled to withdraw from the contract and the Service Provider will refund the price paid by the Client in accordance with applicable laws.

§ 10 Warranty terms and conditions

(1) Products sold by the Service Provider may be covered by a warranty provided by the manufacturer or distributor. Service Provider does not provide additional warranty for any Products sold.

(2) In the case of a Product covered by a manufacturer's or distributor's warranty, the Customer may claim a Product with defects:

a) using the rights under the warranty - in this case, the Client complains about the Product directly to the entity providing the warranty, and the Service Provider is only an intermediary forwarding the complaint. (The Client, at his choice, may also report directly to the warranty service); or

b) exercising his rights from the seller (Service Provider) under the warranty - in this case, a complaint must be filed in accordance with the provisions of § 9 of the Regulations.

§ 11 Consumer's right to withdraw from the contract

(1) Notwithstanding the rights set forth in § 9 and 10 of the Terms and Conditions - but subject to § 11.9 below - a Consumer who has entered into a contract with a Service Provider may, within 14 days, withdraw from that contract without stating a reason and without incurring costs, except, however:

a) additional costs, if the Consumer has chosen other than the cheapest way to deliver the item offered by the Service Provider;

b) the costs associated with the direct return of the item, i.e. the cost of returning the goods, which should be done immediately, no later than within 14 days from the day on which the Consumer withdrew from the contract.

(2) The consumer may withdraw from the contract by submitting to the Service Provider a statement of withdrawal from the contract - in writing, by sending it to the address OSORNO MEDIA sp. z o.o., 109 Zdrojowa St., 02-927 Warsaw, or by sending an email to the email address: [email protected]

(3) The Service Provider shall immediately send to the Consumer on a durable medium an acknowledgement of receipt of the Consumer's withdrawal statement.

(4) The Service Provider shall, no later than 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract of sale, return to the Consumer all payments made by the Consumer, including the cost of delivery of the item at the same time the Service Provider reserves the right to withhold reimbursement of payments received from the Consumer until it receives the item back or the Consumer provides proof of its return, whichever event occurs first.

(5) The form of payment refund depends on the payment method selected when placing the order. In case of personal collection, the payment will be refunded to the bank account indicated by the Customer. In the case of refund of payment for a payment card transaction, the Service Provider will refund the payment to the bank account assigned to the Customer's payment card.

(6) The consumer must return the Product to the Service Provider or give it to a person authorized by the Service Provider for collection immediately, but no later than 14 days from the day on which he withdrew from the contract of sale. To meet the deadline it is sufficient to return the item before its expiration.

(7) Returned Products must be complete, undamaged and in their original packaging, in a condition indicating that they have been used in a manner not beyond what is necessary to ascertain the nature of the Product, as well as its characteristics and functioning.

(8) The consumer shall be liable for any diminution in the value of the thing resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the thing.

(9) The right to withdraw from the contract of sale shall not apply if the subject of the order are sound or visual recordings or computer programs delivered in sealed packaging and if the packaging has been opened after delivery. The right of withdrawal also does not apply if the subject of the order is digital content not recorded on a tangible medium (audio file download).

§ 12 Final provisions

(1) The Service Provider reserves the right to change the provisions of the Terms and Conditions without having to justify them.

(2) The Service Provider shall inform the Service Users of the changes made to the Terms and Conditions by publishing the unified text of the Terms and Conditions on the Service website and by e-mail to the address provided at registration. Amendments to the Regulations shall become effective on the date specified in the announcement on the Website or on the date the information is sent to the e-mail address provided by the Website User.

(3) The Service Provider shall make every effort to ensure that the services provided on the Site are of the highest quality, however, the Service Provider does not exclude the possibility of temporarily suspending the availability of the Site in the event of the need for maintenance, inspection, equipment replacement, or in connection with the need to upgrade or expand the Site, as well as for other reasons.

(4) To the fullest extent permitted by law, the Service Provider shall not be liable for the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the Service User, and for the deletion and blocking of e-mails by software installed on the terminal device used by the Service User.

(5) Individual settings of the Service User's terminal device may cause differences between the visualization of the product on that device and the actual appearance of the product (color, proportions, etc.).

6. W sprawach nieuregulowanych w Regulaminie mają zastosowanie przepisy prawa polskiego, a zwłaszcza Kodeksu Cywilnego, przepisy ustawy z dnia 18 lipca 2002 r. o świadczeniu usług drogą elektroniczną (tekst jednolity z dnia 9 czerwca 2017 r., Dz.U. z 2017 r., poz. 1219 z późniejszymi zmianami), przepisy ustawy z dnia 30 maja 2014 r. o prawach konsumenta (tekst jednolity z dnia 9 marca 2017 r., Dz. U. z 2017 r., poz. 683 z późniejszymi zmianami) oraz Prawa Autorskiego.

7. Wszelkie treści, w szczególności opisy Produktów, zamieszczone w Serwisie używane są w celach identyfikacyjnych i mogą być chronione na podstawie przepisów Prawa Autorskiego lub ustawy Prawo własności przemysłowej (tekst jednolity z dnia 5 kwietnia 2017 r., Dz. U. z 2017 r., poz. 776 z późniejszymi zmianami).

(8) Any disputes arising between a Site User who is not a Consumer within the meaning of the Civil Code and the Service Provider shall be settled by the court with jurisdiction over the Service Provider's registered office.

Terms and conditions of sale "shopping on the phone" in the store BIBLIA AUDIO

§ 1 Information about the seller

(1) The organizer of sales conducted remotely by telephone is the entrepreneur: Krzysztof Czeczot, operating under the name OSORNO MEDIA sp. z o.o., NIP: 1182192536, REGON: 383076414, Zdrojowa 109 Street, 02-927 Warsaw, share capital: PLN 9,950.00, hereinafter referred to as: Service Provider.

(2) Distance sales by telephone are conducted by the store owned by OSORNO MEDIA sp. z o.o., operating under the brand name: "Audio Bible" located in Poland.

§ 2 Information for Consumers

1. Prawa przysługujące Konsumentom z tytułu umowy z Usługodawcą zawartej na odległość przez telefon (dalej jako: Umowa) określa ustawa z dnia 30 maja 2014 r. o Prawach konsumenta (Dz. U. 2014, poz. 827).

(2) These Regulations set out the rules for the sale to Consumers of Goods available in Audio Bible stores at a distance by telephone.

(3) A Consumer, according to Article221 of the Civil Code, is a natural person making a legal transaction with an entrepreneur that is not directly related to his economic or professional activity.

(4) Consumers making long-distance purchases shall place orders by telephone at the Audio Bible store.

(5) The subject of sales carried out under the terms of these Regulations are only brand new products. On the part of the Service Provider, it is the obligation to provide an item free from defects.

(6) In the event of defects or malfunctions of the Goods purchased under the terms of the Regulations, the Consumer may file a complaint, in accordance with the procedure set forth in Section V of the Regulations.

(7) The Service Provider shall consider complaints from Consumers in accordance with the procedure set forth in Section V of the Regulations.

§ 3 Placing orders and concluding contracts

The implementation of Purchases on the phone is covered by the rules and legal principles of " Distance Selling ".

a. The consumer contacts the Service Provider's store by telephone.

b. As a condition of connecting with an employee of the Service Provider, you must read the Terms and Conditions, available at https://bibliaaudio.pl/sklep or listen to the recording before connecting with an employee.

c. The employee shall provide the Consumer with information about the price of the goods in which the Consumer is interested, verify their availability, provide basic information about the legal consequences of concluding the contract and answer any questions, providing clear, understandable and not misleading information in Polish.

d. After agreeing on the contents of the order, the employee will inform you of the total cost of purchases.

e. The employee shall verify the cost of delivery of the ordered Goods, in accordance with the Price List for transportation services in force in the Audio Bible store, based on the address indicated by the Consumer.

f. The employee verifies the completeness of the order placed by the Consumer by saying the following: "I confirm that I have placed an order for the indicated Goods X for a total price of X PLN and for their delivery to the indicated address X for the price of X PLN. The total price of the goods and the cost of their delivery is X PLN"¹.

g. The consumer confirms the order, makes objections, if any, asks to complete the order, or abandons the order. If objections are made or the order is supplemented, repeat the step of verifying the completeness of the placed order specified in paragraph (f).

h. The employee shall inform the Consumer that the confirmation of the conclusion of the contract (VAT Invoice or receipt) shall be delivered to him/her together with the ordered goods by the supplier and that the payment for the ordered Goods and delivery shall be made at the time of receipt of the goods after the Consumer has signed the document confirming receipt of the order.

i. The employee informs about the available payment methods at the supplier (cash, credit card) and agrees with the Consumer on a convenient payment method.

j. Upon arrival of the Supplier at the place indicated by the Consumer in accordance with paragraph (e) before payment for the ordered goods, the Consumer shall receive from the Supplier: VAT invoice or receipt, Terms and Conditions together with the attachment Withdrawal from the contract.

k. The consumer pays for the ordered goods and transportation at the time of receipt of the goods.

§ 4 Order execution time and delivery conditions

(1) Once an order is placed, it is accepted for processing.

(2) The maximum time for processing and delivery of an order placed by a Consumer is agreed upon when placing an order.

(3) Transport services for Goods purchased by the Consumer under the terms of the Regulations are carried out by the transport company of the Audio Bible store. The terms and conditions of delivery are specified in the Terms and Conditions of Transport Services. Delivery costs are listed on the website of the Store. See DELIVERY COSTS.

(4) Upon receipt of the goods by the Consumer, the Supplier shall hand over the goods to the Consumer:

a. VAT invoice or fiscal receipt.

b. Terms and Conditions of Sale "Phone Shopping" along with the Withdrawal form.

(5) If defects or irregularities in the shipment (shortages, damage, non-conformity with the order) are noticed after the protocol has been drawn up and signed by the Consumer, the Consumer is obliged to immediately inform (in person or by phone) the Service Provider's store.

§ 5 Complaints

(1) The Service Provider shall be liable to the Customer (warranty) if the sold Product has a physical or legal defect, the physical defect being the non-conformity of the delivered products with the sales contract.

(2) A consumer who purchases a product has the right to make a complaint in accordance with the rules on warranty in the Civil Code.

(3) The necessary condition for the Service Provider to consider the complaint is to deliver the advertised Product to the Service Provider's correspondence address: Zdrojowa 109 Street, 02-927 Warsaw, together with proof of purchase and a description of the Product's non-conformity with the sales contract (description of the defect) found by the Client.

(4) In the complaint protocol, drawn up by the employee accepting complaints, the Consumer indicates the noticed defects and irregularities of the purchased Goods, specifies the expected manner of settlement of the complaint (possible ways of settling complaints are indicated in section V.5) of these Regulations).

5. Usługodawca rozpatruje reklamację zgodnie z obowiązującymi przepisami prawa. Uprawnienia przysługujące Konsumentowi określa ustawa z dnia 23 kwietnia 1964 r. Kodeks Cywilny (wersja jednolita: Dz. U. z 2014 poz.121) w brzmieniu zmienionym przepisami ustawy z dnia 30 maja 2014 r. o prawach konsumenta (Dz. U. z 2014 poz.827).

§ 6 Consumer's right to withdraw from a contract concluded at a distance

(1) A consumer who has entered into a sales contract under the terms of the Regulations may withdraw from the contract within 14 days without giving any reason.

(2) The period for withdrawal from the contract shall begin from the date of receipt of the goods by the Consumer or a third party designated by the Consumer.

(3) If the contract includes multiple Goods, which are delivered separately, in batches or in parts, the period for withdrawal from the contract shall begin from the date of receipt of the last Goods, lot or part thereof.

(4) Withdrawal from the contract shall be made by submitting to the Service Provider a statement of withdrawal from the contract. The declaration may be made in the form, the model of which is attached as Appendix 1 to these Regulations and which is delivered to the Consumer upon receipt of the order.

(5) The declaration of withdrawal from the contract may be made in writing and sent to the address of the Audio Bible store where the Consumer placed the order or electronically to the indicated e-mail address at https://bibliaaudio.pl/sklep.

6. to the behavior indicated in sec. VI. 1 deadline is sufficient to send the statement before its expiration.

(7) Immediately upon receipt of the statement of withdrawal made in the manner referred to in Section VI.6, the Service Provider shall send to the Consumer at the postal or electronic address indicated by the Consumer an acknowledgement of receipt of the statement of withdrawal.

(8) If the right of withdrawal is exercised in the manner indicated above, the contract shall be deemed not to have been concluded.

(9) The consumer is obliged to return the goods to the Service Provider immediately, but no later than 14 days from the day on which he withdrew from the contract, unless the Service Provider offered to collect the item himself. To meet the deadline it is sufficient to return the goods before the expiration of the aforementioned period.

(10) The Service Provider shall return immediately, but no later than within 14 days, from the date of receipt of the Consumer's statement of withdrawal from the contract, all payments made by the Consumer, consisting of the price of the goods and the cost of their delivery.

(11) The service provider shall refund the payment using the same means of payment used by the Consumer in the original transaction, unless the Consumer expressly agrees otherwise. The Consumer will not pay any fees associated with the return of the payment.

12 The Service Provider may withhold reimbursement until it has received the Goods purchased by the Consumer.

(13) In the case of withdrawal from the contract of sale by the Consumer, the Service Provider shall not bear the cost of returning (sending back) the Goods purchased by the Consumer.

14. the Consumer shall be liable only for the diminution in value of the purchased Goods, resulting from their use contrary to their nature, characteristics and functions.

§ 7 Personal data protection and other provisions

(1) The administrator of the Consumer's personal data, provided in connection with the conclusion of the Agreement, is OSORNO MEDIA sp. z o.o., NIP: 1182192536, REGON: 383076414, Zdrojowa Street 109, 02-927 Warsaw, share capital: PLN 9,950.00, (hereinafter referred to as "Administrator").

2. Dane osobowe podane przez Konsumenta w związku z zawarciem Umowy będą przetwarzane przez Administratora wyłącznie w celu wykonania Umowy na warunkach opisanych w Regulaminie. Podstawę prawną takiego przetwarzania stanowi art. 6 ust. 1 lit b) rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (dalej jako „ogólne rozporządzenie o ochronie danych”).

The Consumer's personal data will be kept for the duration of the Agreement and after its termination, in order for the Administrator to fulfill its rights and obligations under applicable laws, including tax obligations in particular.

Consumers have the right to access, rectify, erase or restrict processing of their personal data, the right to portability of personal data, and the right to lodge a complaint with a supervisory authority in the field of personal data protection. In the above-mentioned situations, inquiries should be addressed to [email protected]

The provision of personal data in connection with the conclusion of the Agreement is voluntary, but necessary for the execution of the concluded Agreement.

The Consumer's personal data will be transferred to the transportation company (under the relevant data processing entrustment agreement) providing transportation services for the Goods purchased by the Consumer from the Audio Bible store.

§ 8 Change of Regulations

(1) The Service Provider shall have the right to amend these Regulations. Orders placed before the date of introduction of amendments to these Regulations shall be executed on the basis of the provisions of the Regulations in force on the date of placing the order.

¹"x" - means a variable value, referring independently to each element of a specific order

Appendix No. 1 Model instruction on the right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal expires after 14 days from the day on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.

In order to exercise your right of withdrawal, you must inform us (Please include your name, full postal address and, if available, your telephone number, fax number and e-mail address) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail).

You may use the model withdrawal form, but it is not mandatory. In order to comply with the withdrawal period, it is sufficient for you to send information concerning the exercise of your right of withdrawal before the expiry of the withdrawal period. In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from your choice of a delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with the refund. We may withhold reimbursement until we receive the item , whichever event occurs first.

Please send back or hand over the item to us immediately, and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. The deadline is met if you send the thing back before the expiration of the 14-day period. You will have to bear the direct costs of returning the item.

You are liable only for the diminution in value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.

Model declaration of withdrawal from a contract concluded at a distance

 

......................, dn. ......................

................................................

................................................

................................................

Name, surname and address of the consumer

OSORNO MEDIA Ltd,

109 Zdrojowa St., 02-927 Warsaw,

NIP: 1182192536, REG: 383076414,

 

WITHDRAWAL DECLARATION

I hereby declare that I withdraw from the contract of sale .................................................................. (object of sale) concluded in .......................................... (location), on .................................. .

.....................................................

consumer's signature

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